Privacy Policy

Pilates Life is run by Caroline McGee at North Barn, Crowlink Lane, Crowlink BN20 0AY. She is the person responsible for any information you give through this website.

What this website collects

The health questionnaire

If you fill in the health questionnaire, we collect what you type: your name, address, date of birth, age, gender, phone numbers and email; the name and number of your emergency contact and your doctor; and your answers to questions about your work, activities, surgery, heart and blood pressure, bones and joints, pregnancy and miscarriage, and your goals for the training. Some of this is health information, which the law treats as especially sensitive.

Why we ask: so Caroline can teach you safely, adapt exercises to your body, and reach someone if there is an emergency in class. The form separately asks for your consent to storing and using your health information, and to hands-on adjustments.

The review form

If you leave a review, we collect your name, the class you attended, your star rating and the words you write. Reviews are read by Caroline before anything is published. If she approves a review, your name and your words appear on this website, where anyone can read them.

Email, phone and social media

If you email, call or message Caroline, she keeps what you send her for as long as she needs it to reply and to arrange your classes.

What this website does not collect

The private inbox uses an essential, short-lived sign-in cookie. Questionnaire answers are not stored in your browser. This website uses no analytics or advertising trackers. Temporary, hashed network identifiers help prevent abusive submissions and sign-in attempts. The web fonts are loaded from Google Fonts, the maps on the locations and contact pages are provided by Google Maps, and the videos are played by YouTube once you press play; those services may set their own cookies under their own privacy policies.

Who sees your information

Caroline uses your questionnaire answers to plan your Pilates sessions. Answers are encrypted before storage with Cloudflare and can be read through a password-protected inbox. Authorised website support and hosting providers process information on her behalf to operate and protect the service. Your answers are not published, sold, or used for marketing. The only exception is if she is required by law to share something, or if there is a medical emergency and your emergency contact or a medical professional needs to know.

Email alerts are sent through Resend using the website support provider’s verified sender. Alerts contain an inbox link, not questionnaire answers or client names. The email service processes the recipient address and delivery information.

How long it is kept

Your questionnaire is kept while you attend classes and for one year after you stop, so that it is there if you come back, and then deleted. Reviews stay on the website until you ask for them to come down or Caroline removes them. Emails and messages are kept only as long as they are useful for arranging your classes.

Your rights: seeing, changing and deleting

You can ask at any time to:

• see a copy of the information Caroline holds about you;
• have it corrected if something is wrong or has changed;
• have it deleted — including a published review, which will be taken down;
• withdraw your consent to hands-on adjustments, which you can also simply tell Caroline in class.

To do any of these, email caroline@pilates-life.com or call 07932 811 732. You will get a reply within a month. If you are unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

If this policy changes, the new version will be published on this page with the date it was updated.

Last updated: October 2026.